Refund & Cancellation Policy

1. All sales are final

Except where a refund is required by applicable law, completed purchases are final and non-refundable. We do not offer a voluntary money-back guarantee, unused-access refund, trial-period refund, or change-of-mind refund. This applies whether or not you open the designer, save a signature, or use an export.

Use the marked public preview and read the plan details before buying. Solo provides one saved signature slot; Team provides up to ten. Both are self-service software access, not a manually fulfilled design service.

2. Cancellation and recurring charges

You can leave Stripe Checkout before completing payment. Once payment completes, canceling your use of the tool does not create a voluntary refund right. There is no subscription or automatic renewal to cancel.

Clearing the access cookie, closing your browser, or requesting deletion of your workspace does not reverse the payment. Deletion can remove stored signatures and access, so export anything you need before requesting it.

3. Access and technical help

If your payment succeeds but your access link is missing or an advertised feature fails, contact us with your receipt or order reference. Check Spam/Junk for the confirmation and use the thank-you page’s access button if it is still open. We will investigate and help restore the purchased functionality.

The no-voluntary-refunds policy does not permit us to withhold a remedy required by law for non-delivery, a materially faulty or misdescribed service, an unauthorized or duplicate charge, or another legally protected circumstance. Applicable law determines the remedy.

4. Statutory rights and payment disputes

Nothing in this policy excludes non-waivable consumer rights, mandatory cancellation periods, or refunds required by applicable law. Requesting immediate digital access does not by itself waive rights that cannot lawfully be waived.

You may contact your payment provider or a regulator as permitted by law. A disputed or refunded payment may have workspace/save/export access suspended while entitlement is reviewed; contact us if the restriction is in error.

5. Required refunds and earlier purchases

When a refund is required, we process it through Stripe to the original payment method without a Sigdes processing deduction. We aim to initiate it within five business days after confirming the refund is due; your bank controls when it appears.

This policy applies prospectively. Earlier purchases keep the refund and service terms accepted at checkout. The legacy manually fulfilled service policy is linked below.

6. Contact

Email support@fivetoclose.cloud with your order reference or purchase email and a description of the issue. Do not send full card details or passwords. Check Spam/Junk for our reply, mark it “Not spam” or move it to your inbox, and add the address to your contacts or safe-sender list for future messages.