Contact & Access Help

Email support

Write to support@fivetoclose.cloud for technical help, access-link problems, corrections, privacy requests, or refunds. Include your order reference or receipt email. Do not send passwords or payment card details. We aim to respond within two business days, Monday–Friday excluding US federal holidays, in US Central time.

After payment

The thank-you page opens your designer as soon as payment is verified. An automatic email from support@fivetoclose.cloud contains your private access link. You do not need to wait for a human to design or deliver signatures. Open the designer, fill in your details, save, then copy or export.

Solo includes one saved signature slot; Team includes up to ten. Both allow unlimited edits and re-downloads. No password or subscription is required. The private link restores access on another device. Keep it private because it grants access to the workspace.

If the email is missing

Contact support@fivetoclose.cloud. Check Spam/Junk for replies, mark the message “Not spam” or move it to your inbox, and add our address to contacts or safe senders for future messages.

If you can still see the payment thank-you page, use its “Open my designer” button. If both that page and your confirmation email are unavailable, contact us with the receipt so we can verify the purchase and help restore access.

Installation and compatibility

Installation instructions are inside the paid designer. Email apps may alter formatting. Test-send your signature, check your links, and tell us the email app/version if an advertised feature is not working. We never need your email password.

Policies

Read the Terms, Privacy Policy, Refund Policy, and Service Disclaimer for scope, data handling, and remedies. Earlier manually fulfilled orders retain their original commitments; contact us with the original order reference if you have one.